Get support

Try Troubleshooting and What the panel is telling you first. Most problems have a fix there.

Email support

For a Game Day Scoreboard you bought, email support@gameday-scoreboard.com. We reply within one business day.

Include what you can of this:

• What happened. What the panel or the app was doing, and what it said on the screen.
• The firmware version. It’s in the Device card on the device page, next to Firmware.
• The controller. The Game Day Scoreboard controller, or the board you built it on.
• The panel layout. Which picture is picked under Matrix in the Setup card: One 128x64 panel or One 64x64 panel.

A photo of the panel showing the problem helps too.

Built your own, or found a bug?

Email support is for Game Day Scoreboards we sold. For a panel you built on a MoonHub75 board or your own ESP32-S3 board, open an issue on GitHub. Bug reports from any panel are welcome there.

Include the same details as above: what happened, the firmware version, the board and the panel layout.

Coming in the next release

If the panel restarted by itself, it keeps a crash report until it’s cleared, even across an unplug. Open http://<your panel's address>/gameday/crash in a browser, like http://gameday-2f6a70.local/gameday/crash, and paste what it shows into your email or issue. A count of 0 means it hasn’t restarted unexpectedly.

Built from source? python3 scripts/crash_report.py <panel address> in the firmware repo prints the same report and turns its addresses into file and line numbers, using the matching release’s firmware or --elf for your own build.

Orders and returns

For orders, shipping and returns, go to the store at gameday-scoreboard.com.